Shipping & Returns
*IMPORTANT COVID-19 MESSAGE*
As Covid-19 is effecting lots of the world as of right now, Your safety is our number one priority.
All products are handled with care and all Covid-19 precautions set in place.
If your shipment is delayed, we will personally reach out to you and inform you about the process of your order.
Clear communication throughout the shipping process is our priority.
We will keep our prices affordable in these unprecedented times.
Thanks for choosing Endless Desks.
Remember to wash your hands and stay safe.
All orders have a 1 day processing time.
Delivery within 2-10 business day.*
* Custom orders are built to order and can take up to 4-6 weeks.
** Please note: we do not deliver to Alaska or Hawaii
An email with all tracking information (and carrier) will be sent once and order has been shipped
FREE! You place your order, and we'll take care of the shipping cost.
We have a 30-day no hassle return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All claims must reported within 72 hours of receiving your shipment.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
*Refunds can take up to 14 business days*
Please see below company manufacture returns, and cancellations:
CANCELLATION, EXPEDITING, AND LARGE ORDERS
a. STANDARD ITEMS — Standard Items include all stock-keeping units (SKU’s) which do not meet the definition of Custom-configured Items. For Standard items, these terms apply:
• Expediting charges may apply for accelerated delivery schedule
• Cancellation charge of 10% for orders over $20,000 applies
b. CUSTOM-CONFIGURED ITEMS — Custom-configured Items include SKU’s manufactured specifically for Buyer or at Buyer’s request. This includes SKU’s with custom-engineered components, custom product assemblies and configurations, and items painted in non-standard colors. For Custom-configured items these terms apply:
• Order cancellation fee of 70% per unit applies
• Seller may assess engineering fees to cover engineering and development work for customized products requested by Buyer. Work will begin upon receipt of purchase order from Buyer. Customer-driven changes to scope of request once work has begun may result in additional engineering fees.
• A Change Fee of 30% per cancelled unit applies to all reductions in quantity following issuance of initial purchase order
Expediting Charges may apply for accelerated delivery schedules requested by Buyer. Orders changed in any way within 6 weeks of shipment may also incur Expediting Charges.
All returns must be labeled with a valid Return Authorization (R/A) number on the outside of packaging. Shipments without R/A numbers will be rejected. R/A numbers may be obtained by calling seller.
a. RESTOCKING FEES — Standard Items totaling value of $1,000 or less will incur no restocking fee if returned in resalable condition and within 30 days of original shipment. After 30 days of original shipment and with prior approval, a restocking fee of up to 25% will be applied. Standard Items totaling value of more than $1,000 may be returned if in resalable condition and within 30 days of original shipment, and will be subject to a restocking fee of up to 25%.
b. DEFECTIVE ITEMS — Defective items may be returned within limits of the Warranty.
c. CUSTOM-CONFIGURED ITEMS — Non-defective Custom-configured Items are not returnable.
Not a winner? Not a problem. We pride ourselves on being a business partner you can be confident in. If a product does not perform as promised or meet your or your customers’ needs, we’ll do everything we can to make it right. Our goal is to provide solutions that benefit your business, but we know customer needs can change and the unexpected is unavoidable. That’s why we’re happy to accept returns that meet the following terms and conditions.
- Custom orders are non-cancellable
- Closeout items are non-returnable
- Items that have been assembled are non-returnable
- For items that are returnable, returns must be shipped back and received at Luxor within 60 days of customer receipt
- Returned items must be in the original cartons and in new condition
- Returns are subject to a 25% restocking fee
- Merchandise returns will not be accepted without prior return authorization from Luxor (see below)
Need a Return Authorization Number? To obtain a return authorization (RMA) number or call seller. Please have the following information available:
- Your order number
- Your PO number
- Shipping address
- Part number and quantity that needs to be returned
- Contact information
Returns for Refunds
All product returns for refunds require an authorization from our customer support team here at Mount-it!. Please contact Customer Service to obtain a return authorization. Returns are allowed within 30 days of the delivery date. Mount-it! will provide pre-paid return shipping labels for defective products and will apply full refund on the purchase price once the product is received at our location. Shipping and handling costs for returns on non-defective items are not refundable. Return shipping for non-defective items is client responsibility.
If a return request is made for any other reason within 30 days of the original date of purchase, (i.e., buyer's remorse, no longer needed/wanted, accidental orders, etc.), then the customer is responsible for the return shipping fees to send the item back to us, and a restock fee is deducted from the refund total. The restock fee is calculated from the initial shipping and handling fee cost, to ship the item to the address on file for the order.
Returns for Replacements
Replacements will be provided for any defective product within the specified warranty period for that product. Replacements will be the only recourse for defective product returns after 30 days from the delivery date have passed. Replacements will be for the exact same item during its warranty period. Product substitutions are not allowed. Return shipping for replacements are client responsibility. Mount-it.net. will bear the costs of replacement item shipment.
All returns, whether for refund or replacement, require a Return Merchandise Authorization (RMA). Products that are returned without prior RMA and the RMA# clearly printed on the address label will be refused and sent back to the sender. Please follow the directions provided with the RMA to prevent delays in processing your return.
Mount-it! is not liable for returned packages that is lost in transit. We strongly recommended that you use a shipping service with a tracking number and obtain insurance when shipping back your merchandise.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.